EQC-CP-102 Outlook Essentials (26 Nov 2026)

Course Overview

This practical one-day course teaches delegates how to use Outlook on the web to manage email, calendars, contacts and tasks efficiently.

Designed specifically for charities, CICs, community organisations and sole traders, the course focuses on using Outlook as a tool to improve communication, organise workloads, coordinate volunteers, manage relationships with volunteers, partners and funders and schedule activities effectively.

The course uses realistic examples from the community and voluntary sector and focuses on functionality available through Microsoft 365 online.

Who Should Attend?

This course is suitable for:

• CIC founders
• Charity staff
• Community project workers
• Volunteers
• Administrators
• Project coordinators
• Team leaders
• Fundraising staff
• Sole traders working in the community sector

What You Will Learn

By the end of the course attendees will be able to:

• Send and manage emails professionally
• Organise and prioritise incoming messages
• Use folders, categories and flags effectively
• Manage calendars and appointments
• Schedule meetings with colleagues, volunteers, trustees, partners or funders
• Create and manage contacts
• Use Outlook Tasks and To Do integration
• Improve personal organisation and time management
• Apply email best practices when working in the community sector

Prerequisites

Attendees must:

• Have a Microsoft 365 account
• Have access to Outlook on the web
• Be able to log in to Microsoft 365
• Have basic keyboard and mouse skills
• Be able to join a Microsoft Teams meeting

No previous Outlook experience is required.

What Is Included?

• Live trainer-led delivery
• Digital course workbook
• Practical exercises
• Exercise files and templates
• Certificate of attendance
• Post-course reference guide
• Q&A session