Equitraction CIC Training Courses
Thank you for booking a course with Equitraction CIC.
This policy explains how bookings, cancellations, transfers and refunds are managed for our public training courses.
Booking a Course
A place on a course is confirmed once full payment has been received.
All public training courses are delivered live online via Microsoft Teams unless otherwise stated.
Joining instructions and any relevant course information will normally be sent to the email address used when placing the order before the course date.
Cancellations by Participants
More Than 14 Days Before the Course
If you cancel your place at least 14 days before the course start date, you will receive a full refund.
Refunds will be processed using the original payment method wherever possible.
Less Than 14 Days Before the Course
Unfortunately refunds cannot be provided for cancellations made less than 14 days before the course start date.
This is because places are limited and it may not be possible to fill the cancelled place at short notice.
Substitute Attendees
If you are unable to attend, another person from your organisation may take your place at no additional charge.
Please notify Equitraction CIC as soon as possible so that attendee information can be updated.
Transfer Requests
Where possible, Equitraction CIC may allow a place to be transferred to a future course date.
Transfers are not guaranteed and will depend on course availability.
Requests should be made as early as possible.
Non-Attendance
No refund will be provided where a participant does not attend a course and no cancellation request has been received.
Cancellations by Equitraction CIC
In the unlikely event that EquiTraction CIC needs to cancel or reschedule a course, participants will be offered either:
- A full refund, or
- A transfer to an alternative course date.
EquiTraction CIC cannot be responsible for any costs incurred beyond the course fee.
Technical Requirements
Participants are responsible for ensuring they have:
- A suitable internet connection
- Access to Microsoft Teams
- Audio equipment suitable for participating in an online course
EquiTraction CIC cannot provide refunds for technical issues occurring on the participant’s own equipment or internet connection.
Contact Us
If you need to discuss a cancellation, substitution or transfer request, please contact:
Equitraction CIC
Website: https://equitractioncic.org